To send a message

Step 1

Log in to your HomePoint account.

Step 2

Navigate to Actions and then to send us a Message.

Step 3

Select Start on send us a message.

Step 4

Enter the details of your enquiry.

Please include as much information as possible so we can help you quickly.

Examples include:

• Questions about your application
• Updates to your circumstances
• Questions about an action or evidence request
• Queries about documents you have uploaded
• Questions about bidding

Step 5

Select Create action.

Your message will be added to your account and can be viewed at any time.

 

Viewing Replies

When Housing Services respond, the reply will be available in your HomePoint account.

You may also receive an email or text message telling you that there is a new message waiting for you. For security reasons, the full message will not be included in the notification.

To read the message:

1. Log in to HomePoint.
2. Open Actions.
3. Select the relevant action called Send us a message.

 

Before You Contact Us

You may be able to find the information you need within your account by checking:

• Your application status
• Outstanding actions
• Previously received messages
• Your bidding activity

Important

Please do not create multiple messages about the same enquiry, as this may delay our response.

If you need help using HomePoint, please refer to the Help & Support section of the website or contact Customer Services.